Thanks for the warm welcome and all the advice. I tried the cloth method today, she was not thrilled. I think I need something to soften it up, it almost looks like dry, white dirt in her ear. I don;t think it hurts her but she is not overly thrilled. I read online about putting rubbing alcohol mixed with vinegar in the ear, anyone know if this works? Thanks again and I will post pictures of Daisy and Molly soon.